FAQ
FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
We have 24/7 live chat on our website, or email support@ohneen.com
HOW MUCH DOES SHIPPING COST?
We offer standard shipping service, with a flat rate of $5.99 per order. Shipping is free for orders totaling over $35.
WHAT PAYMENT METHODS DOES ohneen.com ACCEPT?
We currently accept credit card payments and Paypal. If you would like to arrange payment via another method, we are happy to assist you!
Please contact us directly at support@ohneen.com to arrange this.
IS IT SAFE TO BUY ONLINE FROM support@ohneen.com?
Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures the secure transmission of your personal information over the internet. We do not store credit card details or share your personal information with any third party.
If you are still concerned about placing your order, please contact support@ohneen.com and we will contact you regarding an alternative method of placing your order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at support@ohneen.com within 8 hours of placing your order. We will not be able to make any changes beyond that period.
What happens if I am not home?
If you are not home, a new delivery will be made the next day or the delivery partner will contact you to schedule a new delivery date depending on the country and delivery method you choose.
You may also need to go to your local post office to pick up your package if it cannot be delivered to you.
HOW CAN I TRACK MY ORDER?
When your order ships, we will send you an email with a tracking number. If you have not received this email, please email support@ohneen.com
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-order item is an item that you order before we have it in stock. You can cancel it up until your order has been processed. To cancel, please email us at support@ohneen.com
I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY BE SENT SEPARATELY?
We will ship your order when all items are available. If you would like to receive your available item before the pre-order, please email us at support@ohneen.com
WHAT IS YOUR RETURN POLICY?
We offer a 14-day hassle-free return policy
The item(s) must be in their original condition with the return label and hygiene seal still attached. The item(s) must not have been used, washed or altered in any way.
Unfortunately, we cannot accept returns that do not meet the above requirements.
ohneen.com offers a full refund (item price excluding original shipping costs).
All returns can be sent to our returns warehouse in the USA.
HOW DO I REQUEST A RETURN?
Requesting a return has never been easier!
We offer a 14-day hassle-free return policy. To initiate a return, simply email us at support@ohneen.com using the email address used to process your order within 14 days of receiving your package.
Please note that we cannot refund initial shipping costs for returned items, except for defective items. We also cannot refund return shipping costs.
Once the items have been received, we will ship your new item(s) or you will receive your refund (item price excluding original shipping costs).
We cannot be held responsible for the loss of returned items. We recommend that you use registered mail to return items and that you keep the tracking information.
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure that all items sold are of the highest quality. However, if you have any issues with a faulty or damaged item, please email us at support@ohneen.com so that we can promptly review the matter for you!
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that weekends or holidays such as New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas are not included in business days.